Notifications

Default

Notifications are sent as described below.

Any of these notifications can be deactivated by the process designer.

When an action is assigned

• To a person: to the corresponding user

• Self-service: to all users associated with the participant, or to a subset of the participant user list, depending on the process design

• Through the coordinator: to the coordinator only

When a request is closed

• To the requester

When a request is cancelled

• To the requester

When an action is cancelled

• To the user assigned to the action

When an assignment is cancelled manually

• To the user who has assigned the action to a person, unless it is the current user

When an assignment is cancelled automatically

• To the user who assigned the person

• To the user assigned to the action

Other

Launch events

• When the action has to be performed

• When the action is overdue

• Prior to when an action is overdue

• When the action is completed

• When the action is cancelled

• When the action assignment was cancelled

• When an execution error occurs

• When an assignment error occurs

Possible recipients

• The requester

• The action assignee

• Some free-form email addresses

• The users associated with a process participant

• The user who performed an action of the process

• Any email address included in the process data